Career Opportunities

Oak View Group, a full-service venue management company that is making a positive disruption in the live entertainment and hospitality industry, manages the Crown Complex. 

To view all employment opportunities with our organization, please visit the OVG360 Job Board.

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CHANGEOVER SUPERVISOR (Click on the job title to apply)
Reports to:     Director of Operations
Supervises:     Operations Staff
Status:            Full-Time; Non-Exempt; Hourly
Closing Date:     open until December 31, 2025

Summary:
Utilizing independent judgment, the Changeover Manager supervises and directs the day-to-day operations of the Crown Complex. This employee’s primary responsibilities include the facilitation of changeovers and the general oversight of all housekeeping. 

Job Functions:

  • Oversees the operation of event set-up and tear-down of hockey arena, stages, chairs, basketball courts, tables and chairs, etc.
  • Oversees post-event Housekeeping services throughout the Complex.
  •  Assign work activities, monitor work flow, identify and resolve common operational issues related to changeover personnel
  • Interacting with clients, serving their needs within the confines of state and local laws, and provides physical facility needs and performs custodial duties.
  • Performs operation of Crown Complex machinery including fork lifts, flatbed truck, and pick-up truck.
  • Review and coordinate the changeover work plan with Director of Operations and Event Managers to ensure the success of each individual event.
  • Other duties and responsibilities as assigned.

Qualifications

  • Bachelor’s/Technical degree from an accredited college/university/school preferred.
  • Forklift certification is preferred
  • Minimum of two (2) years’ experience in facility operations management. 
  • Must show demonstrated knowledge and experience in work crew supervision in facility operations.
  • Ability to work event nights, weekends and holidays as required.
  • Ability to follow written instruction, interpret AutoCAD drawings and execute plans.
  • Knowledge of OSHA requirements.
  • Candidates must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals.
  • Candidates should be able to work alone if required, and be able to complete tasks up to and including final clean up and putting tools and supplies back to their assigned storage areas.

Intellectual/Social, Physical Demands and Work Environment:

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the Complex and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
  • Must be physically capable of heavy lifting (50 pounds), assembly and orderly set-up or physical facility inventory items including dasher boards, hockey glass, sports turf, staging, seating, tables and other event driven needs.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

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PART-TIME TICKET SELLER (Click on the job title to apply)
Reports to:     Ticketing Mangement

Summary:

The Ticket Seller is responsible for selling tickets to the general public, while providing general information to patrons. This is a part-time position that requires the availability to work flexible hours during events, evenings, weekends, and some week days.

Responsibilities

  • Selling tickets to the general public
  • Assist patrons at the Box Office Will-Call window and resolve all issues/problems
  • Create exceptional experience for all guests through a safe, clean, and friendly environment
  • Answer questions regarding events, tickets and schedules
  • Reconcile money received
  • Balance monies at end of shift with supervisor
  • Assist with the restocking of Box Office supplies
  • Follow all operational policies and procedures for Box Office operations and Oak View Group
  • All other duties as assigned by supervisors.

Qualifications

  • Demonstrated customer service skills with the aptitude to resolve conflicts
  • Effective communication skills, both written and oral.
  • Candidates must be computer literate and have experience with Office equipment: copier, computer/keyboard, telephone, fax and printers
  • Reliable transportation to and from work
  • High school diploma or a general education degree
  • Ability to work non-standard work hours with variable schedule, to include weekends.
  • Position requires the ability to stand for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money, receipts, and the ability to lift and/or move up to 25 pounds

DESIRED QUALIFICATIONS

  • 1-2 years prior experience cash handling and strong math aptitude

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MAINTENANCE MANAGER (Click on the job title to apply)

Reports to:         Director of Operations
Supervises:        Maintenance Staff
Status:                Full-Time; Exempt; Salary
Closing Date:     Open until November 21, 2025

Summary:
The Maintenance Manager supervises and directs the day-to-day maintenance of the Crown Complex.  This position provides supervision of all maintenance contracted services to include maintenance of the computerized HVAC, plumbing, fire, security, and ice-making systems.  The position is to ensure evaluation, identification, and performance of all general facility repairs and serves in a supervisory role and assist in other assigned programs and projects, as needed. 

Job Functions:

  • Directly responsible for overseeing all contracts for maintaining a preventive maintenance program to include all heating, air conditioning, boilers, chillers, air handlers, air compressors, ice making equipment, HVAC controllers, and security system through daily inspections, work logs, and computer analysis.  Schedules and makes routine repairs or replacements as needed.   
  • Assists with inspections of said systems with outside vendors and contractors.  Works closely with the County Fire Marshal to ensure compliance with building and facility fire codes.  Makes recommendations and repairs as needed.
  • Consults with manufacturers, representatives, consultants, and engineers to maintain knowledge of equipment and procedures.
  • Ensures that all electrical equipment is up to code and proper federal, state, and OSHA safety measures are in place for correct operations.
  • Directly supervises facilities maintenance employees in accordance with the organization's policies and applicable laws.
  • Enforce sound safety and housekeeping practices.
  • Maintain up-to-date records for all state, federal, and insurance semi-annual and annual inspections.
  • Work with contractors to facilitate a teamwork approach for the completion of a project or project
  • Contributes to team effort by accomplishing related tasks as needed.
  • Other duties and responsibilities as assigned.

Qualifications:

  • Bachelor’s/Technical degree from an accredited college/university/school preferred.
  • Forklift certification is preferred
  • Minimum of two (2) years’ experience in facility maintenance management.
  • Must show demonstrated knowledge and experience in work crew supervision in facility maintenance.
  • Ability to work event nights, weekends, and holidays as required.
  • Ability to follow written instructions, interpret AutoCAD drawings, and execute plans.
  • Knowledge of OSHA requirements.
  • Candidates must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals.
  • Candidates should be able to work alone if required, and be able to complete tasks up to and including final clean up and putting tools and supplies back to their assigned storage areas.        

 

EOE, DFWP

 

OVG IS AN EQUAL OPPORTUNITY EMPLOYER