Ticket Office

Purchase tickets here:

Ticketmaster is the only safe platform of purchase recognized by Crown Complex. Only tickets purchased from Ticketmaster are guaranteed to be valid, and any tickets purchased from secondary markets/websites may be illegitimate. If you purchased a ticket outside of Ticketmaster or the Box Office and have any questions about the legitimacy of your ticket(s), please contact the Box Office for further assistance.

Hours

Monday – Friday: 10 am – 4 pm
Saturday: Closed unless there is an event
Sunday: Closed unless there is an event
For normal business hours, the Box Office in use is located at the main entrance of the Coliseum, located on the North side, just off of Owen Drive.

Have questions? Call (910) 438-4100

Closing time may vary based on whether there is a scheduled, ticketed event.

Will Call Instructions: In order to pick up tickets, please bring with you a goverment issued ID matching the name on the account, credit card used to purchase the tickets, and a confirmation number if available. Tickets will only be released to the person whose name appears on the account. Your ID must have a first and last name to pick up tickets at Will Call.

Lost Tickets: Online: If you lost or deleted your tickets, you can log back into your Ticketmaster account and re-save the tickets to your phone's digital wallet (Apple Wallet or Google Wallet). If this does not work, please contact the Box Office and we will re-send your tickets via text or email.

Bought at Box Office: Please call the Box Office and we can look up your account and void out the lost tickets. We will re-send your tickets via text message or email.

Refunds/Exchanges: There are no refunds or exchanges for tickets. Upgrades are available for certain shows. You can log into your online account or come to the Box Office with any upgrade requests.

Cancelled or Postponed Events: In the event a performance is cancelled or rescheduled, the Box Office team will contact you directly via phone and/or email with additional details.

If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled tickets purchased for the original date will be honored at the new date.

Age Requirements: Children ages two and older require a ticket for most events. Please check the specific event page for any age-related policy exceptions.

Mobile Tickets: Instructions on how to access mobile tickets through Ticketmaster: https://help.ticketmaster.com/hc/en-us/articles/9786597785617-How-do-I-use-Mobile-Entry-tickets

When creating your Ticketmaster account, please ensure you use the same email and/or phone number you provided when purchasing your ticket(s).

Screenshots, photocopies, and printouts are not accepted as tickets and will not scan at the venue's entry points.

Some tips to expedite entry on event night:

-Add your ticket(s) to your phone’s digital wallet (Apple Wallet, Google Wallet, etc.) in advance to avoid potentially slow Wi-Fi signals at the venue.

-If you are holding tickets for friends or family, transfer the tickets to them using the Ticketmaster App before arriving at the venue. This will help everyone easily scan in at the entry gate, explore the venue, and quickly get to their seats.

-Make sure your phone is fully charged before you heading to the venue.

Ticket Transfer: If you wish to transfer tickets to an individual you may do this on your Ticketmaster Account. You may transfer via the Ticketmaster App or on a desktop through Ticketmaster.com. Click HERE for all your transfer needs.

Methods Of Payment: The Crown Complex Box Office accepts Visa, Mastercard, American Express, Discover, and cash.