Polices

The following policies are in effect during all Crown Complex events to ensure the safety and comfort of our guests. Additional rules and regulations may be posted on Crown Complex property or may be communicated through Crown Complex staff.

Items You May Not Bring Into The Facility

  • Backpacks & Oversized Bags
  • Bottles, Cans, Coolers & Liquid Containers
  • Food & Beverage (Including Alcohol)
  • Illegal Substances
  • Fireworks & Other Projectiles
  • Recording Devices, Video Equipment - See Below
  • Electronic Devices - See Below
  • Weapons of any Type (Including Pocketknives & Firearms)
  • Large Chains & Studded Bracelets
  • Laser Pointers & Aerosol Cans
  • Noise-making devices (i.e. horns, whistles, air horns, cymbals, bugles, thunder sticks, etc.)
  • Large Banners, Signs, Sticks & Stickers - See Below
  • Pets (Except Service Dogs) - See Below
  • Two-Wheeled Motorized Devices
  • Other Items as Required by Event Promoters

*Law Enforcement Officers: Off-duty police officers and other law enforcement officers may NOT bring firearms or concealed weapons into the facility.

Clear Bag Policy

While bags are not encouraged, the following outlines the bags that are permitted:

  1. Clear plastic, vinyl or PVC bags that do not exceed 12" x 6" x 12" -- A logo no larger than 4.5" x 3.4" can be displayed on one side of a permissible clear bag.
  2. One-gallon clear plastic freezer bag (Ziploc bag or similar)
  3. Small clutch bags no larger than 4.5" x 6.5" -- approximately the size of a hand, with or without a handle or strap
  4. Medically necessary items (after proper inspection and tagging)

Diapers and additional baby supplies may be carried in a clear bag. Family members, including children, are allowed to carry an approved bag into the arena.

Prohibited bags include, but are not limited to:

  1. Purses larger than a clutch bag
  2. Briefcases
  3. Backpacks
  4. Fanny packs
  5. Cinch/Drawstring bags
  6. Luggage of any kind
  7. Computer bags
  8. Binocular cases
  9. Camera bags

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Seating

  • Please sit only in your assigned seat. Seating locations within the Crown Complex are reserved for guests holding valid admission tickets.
  • Retain ticket stubs to allow ushers to verify proper seat location.
  • Aisles should be kept clear at all times. Emergency situations require that stairways be kept clear. Guests sitting or standing in the aisles or walkways is prohibited.
  • Please be aware that pucks can and do leave the ice and enter the stands during warm-ups, in-game, and even after play has stopped. To help avoid injury, stay alert while in the stands. 

Guest Conduct

Proper Behavior is expected from all of our guests. Obscene language or gestures, abusive/rowdy behavior and physical confrontation will not be tolerated at the Crown Complex and will be cause for ejection and/or arrest.

Please immediately notify the nearest usher or arena representative if actions of this type occur.

 

Animals

No pets are permitted inside the Crown Complex. For those requiring the use of service animals – they are welcome at the Crown Complex. Please contact the venue in advance if any accommodations are required.

Cameras & Video

The use of audio, video or digital recording devices (including GoPros) are prohibited except for accredited members of the media.

Fayetteville Marksmen & Roller Durby (and related events): Point-and-shoot, as well as cameras with detachable lenses, are allowed, based on the following parameters.

  • Detachable lenses must be less than five (5) inches long and less than three and a half inches (3.5) in diameter.
  • The camera body cannot exceed three (3) inches in depth/length.
  • The overall camera and detachable lens combination cannot exceed eight (8) inches in overall length.

All other attachments are prohibited including selfie sticks, wide angle lenses, lights, microphones, electrical connections, tripods, handles, oversized bags and stands. Moreover, be aware that certain camera features such as shutters and winding gear motors are noisy and may be a disturbance, thus we ask that you curtail use if advised.

Crown Complex management reserves the right to revise the terms of acceptable cameras and use at any time.

Only standard point-and-shoot cameras (with no detachable lenses) will be permitted. Please be prepared to return your camera to your car if personal photography is not permitted. *Show personnel reserve the right to change this policy.

Admission to the Crown Complex with a camera is granted on the condition that pictures taken with such camera are used exclusively for non-commercial purposes. The Crown Complex and the events presented are trademarked and/or copyrighted and, as such, are protected by state and federal law. No rights to such trademarks and copyrights are granted by virtue of the Crown Complex allowing photography of the facility or the events presented.

Signs/Banners

Signs are permitted during Fayetteville Marksmen and Roller Derby games. However, other arena events such as concerts, family events, etc. prohibit signs/banners of any type; unless tour personnel request this policy to be lifted.

For approved events, signs/banners shall be allowed within the our venues as long as they fall within the following guidelines:

  • The sign/banner does not impair the view of any guest in the building or block any existing signage or vent. Size of sign must be appropriate type and size to enter into the arena and seating.
    Max size = 3’ x 2’
  • Information contained on the sign/banner cannot contain personal information, be construed as vulgar, offensive, graphic, or outside of what the community standard would consider in “good taste.”
  • Signs/Banners are not permitted to be hung anywhere inside our venues.
  • Be prepared to return an unauthorized sign/banner/stick to your vehicle.

Also, while signs that meet the above guidelines, the Crown Complex reserves the right to cancel this policy at anytime without notice - if deemed necessary by management.

Umbrellas

Umbrellas are permitted. Guests are encouraged to store umbrelles under seats during the event. Umbrellas must remain closed inside the venue.

Seat Relocation

The Crown Complex management reserves the right to relocate seating to any performance, event or game.

Throwing Objects

For the safety of all, guests are prohibited from throwing any object in the stands or onto the playing surface or stage.

Children on Shoulders

For safety reasons, children are not allowed to be placed or carried on a person’s shoulders.

Smoking is Not Permitted

The Crown Complex is a smoke and tobacco free facility; including electronic cigarettes and vaping. Smoking areas are available outside the arena. Guests wishing to smoke are directed to the appropriate exits.

Loitering & Soliciting Prohibited

Loitering, the solicitation of payments, donations, services, and rides, and the advertising and/or selling of goods and/or services in any manner whatsoever including, without limitation, via charity collections, raffles, the display of signage for commercial purposes and/or distribution of flyers for any purpose are prohibited on the Crown Complex property and inside the Crown Complex.

Trespassing Prohibited

Only invited guests, those doing business with the Crown Complex and/or those holding valid event tickets may enter onto and remain on the property for the purpose of conducting said business with the Crown Complex and/or attending a scheduled event.

Illegal Parking

Parking on roadways, medians, grass malls, and traffic lanes are prohibited. All guests must follow the directions of our parking and traffic agents. Violators may be ticketed by local police and/or towed at the owner’s expense.

Damaging of Shrubs or Plants & Defacement of Facilities

No person shall cut, mutilate, or remove any trees, shrubs, flowers, plants, topsoil, or sod located upon the property unless authorized by management. Damage, defacement, removal, or destruction of the surface of the facility or its structures, appurtenances, recreational facilities, or property is prohibited.