Career Opportunities

Spectra Venue Management, one of the leading and best financially resourced private venue management companies in the industry, manages the Crown Complex. 

To view all employment opportunities with our organization please visit Comcast-Spectacor Job Board.

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ASSISTANT BOX OFFICE MANAGER (Click on the position title to apply)

Reports to:         Box Office Manager
Supervises:        Ticket Sellers
Status:                 Full-Time; Non-Exempt; Hourly

Closing Date:     Open until filled

Summary:

The Assistant Box Office Manager is responsible for assisting all ticketing operations for the Crown Complex including daily operations of the complex box office and any ticketing outlets. Responsibilities include servicing of all Premium Services clients with ticket requests as well as assisting marketing department with report requests; account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. Supervise and train part-time employees at any given time and have the authority to hire or fire part-time employees.

Job Functions:

  • Prepare the daily cash deposits, reconcile daily ticket sales, and work with finance department to resolve any issues in regards to daily sales being out of balance.
  • Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.
  • Help to assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
  • Responsible for the servicing and fulfillment of Premium Services ticket orders in a professional and timely manner.
  • Maintain competency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by the Box Office Manager.
  • Update and troubleshoot the computerized ticketing system and software.
  • Manage business objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily executive sales report as requested.
  • Manage all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
  • Contribute to the overall success of the Crown Complex by performing all other essential duties and responsibilities as assigned.

Qualifications:

  • Minimum B.S. or B.A. degree from an accredited college/university is required.
  • Minimum of three (3) years of experience in customer service related field and management.
  • Box office ticketing experience preferred.
  • Experience operating the Spectra Ticketing platform (formerly Paciolan) preferred.
  • Completion of technical or specialized training or education in personal computers and experience utilizing the Spectra Ticketing software and Microsoft Office software (i.e. word and excel) preferred.
  • Ability to work as part of a team and independently with minimal supervision.
  • Demonstrated responsibility in handling large sums of money.
  • Strong supervisory skills, and excellent interpersonal skills, particularly in dealing with the public, are required.
  • Proven time management skills and reliable at adhering to time sensitive deadlines as required
  • Flexible – must be available to work evenings, weekends and all event days as assigned.

Note: When you apply for this job online, you will be required to answer the following questions:

  1. Yes or No: Do you have a B.S. or B.A. degree from an accredited college/university?
  2. Yes or No: Do you have a minimum of three (3) years of experience in customer service related field and management?
  3. Yes or No: Do you have box office ticketing experience?
  4. Yes or No: Are you able to work evenings, weekends and all event days as assigned?
  5. To be considered, please list your salary requirements.

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CHANGEOVER SUPERVISOR (Click on the position title to apply)

Reports to:         Director of Operations
Supervises:        Operations Staff
Status:                 Full-Time; Non-Exempt; Hourly
Closing Date:     Open until filled

Summary:
Utilizing independent judgment, the Changeover Manager supervises and directs the day-to-day operations of the Crown Complex. This employee’s primary responsibilities include the facilitation of changeovers and the general oversight of all housekeeping.

Job Functions:

  • Oversees the operation of event set-up and tear-down of hockey arena, stages, chairs, basketball courts, tables and chairs, etc.
  • Oversees post-event Housekeeping services throughout the Complex.
  • Assign work activities, monitor work flow, identify and resolve common operational issues related to changeover personnel
  • Interacting with clients, serving their needs within the confines of state and local laws, and provides physical facility needs and performs custodial duties.
  • Performs operation of Crown Complex machinery including fork lifts, flatbed truck, and pick-up truck.
  • Review and coordinate the changeover work plan with Director of Operations and Event Managers to ensure the success of each individual event.

Nonessential Job Functions:

  • Other duties and responsibilities as assigned.

Qualifications

  • Bachelor’s/Technical degree from an accredited college/university/school preferred.
  • Forklift certification is preferred
  • Minimum of two (2) years’ experience in facility operations management.
  • Must show demonstrated knowledge and experience in work crew supervision in facility operations.
  • Ability to work event nights, weekends and holidays as required.
  • Ability to follow written instruction, interpret AutoCAD drawings and execute plans.
  • Knowledge of OSHA requirements.
  • Candidates must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals.
  • Candidates should be able to work alone if required, and be able to complete tasks up to and including final clean up and putting tools and supplies back to their assigned storage areas.

Note: When you apply for this job online, you will be required to answer the following questions:

1.       Are you a current or former employee of Spectra?

2.       Are you open to relocation?

3.       Do you live within a daily commutable distance to our location?

4.       Please list your salary requirements.

5.       Do you have a Bachelor's or Technical degree from an accredited college/university/school?

6.       Do you have a minimum of two (2) years of experience in operations related field and management?

7.       Do you have operations director experience?

8.       Are you willing to work nights, weekends, or holidays if necessary?

9.       Do you have a forklift certification?

 

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PART-TIME TICKET SELLER (Click on the position title to request an application)

Reports to:         Ticket Office Manager/Assistant Ticket Office Manager
Status:                 Part-Time; Hourly
Closing Date:     Open until filled
 

ROLE

The Ticket Seller is responsible for selling tickets to the general public, while providing general information to patrons. This is a part-time position that requires the availability to work flexible hours during events, evenings, weekends, and some week days.

  • Selling tickets to the general public
  • Assist patrons at the Box Office Will-Call window and resolve all issues/problems
  • Create exceptional experience for all guests through a safe, clean, and friendly environment
  • Answer questions regarding events, tickets and schedules
  • Reconcile money received
  • Balance monies at end of shift with supervisor
  • Assist with the restocking of Box Office supplies
  • Follow all operational policies and procedures for Box Office operations and Global Spectrum
  • All other duties as assigned by supervisors.

REQUIRED QUALIFICATIONS

  • Demonstrated customer service skills with the aptitude to resolve conflicts
  • Effective communication skills, both written and oral.
  • Candidates must be computer literate and have experience with Office equipment: copier, computer/keyboard, telephone, fax and printers
  • Reliable transportation to and from work
  • High school diploma or a general education degree
  • Ability to work non-standard work hours with variable schedule, to include weekends.
  • Position requires the ability to stand for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money, receipts, and the ability to lift and/or move up to 25 pounds

DESIRED QUALIFICATIONS

1-2 years prior experience cash handling and strong math aptitude

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     SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER