Career Opportunities

Spectra Venue Management, one of the leading and best financially resourced private venue management companies in the industry, manages the Crown Complex. 

To view all employment opportunities with our organization please visit Comcast-Spectacor Job Board.

A/V MANAGER (Click on the position title to apply)

Reporting:    Assistant General Manager

Status:          Full-Time; Salary; Exempt

Closing Date:     Open until filled

 

Summary

This position shall oversee and provide media services for the facility including video production on our Daktronics center-hung scoreboard and LED ribbons, digital media graphic design, and various technical services.

Responsibilities:

  • Supervise and produce all sporting events, graduations, family shows and spectacles from an in-house digital entertainment perspective.
  • Schedule and train part time employees with audio/video equipment (cameras, mixers, playback and switcher system, etc.) during all A/V required events.
  • Supervise all video operation staff for events as they pertain to the video scoreboard and LED ribbon boards.
  • Assist event staff and production staff of events in the building as they relate to the videoboard and LED ribbons.
  • Keep accurate inventory of tools, machinery, cleaning supplies, and any related audio/visual equipment.
  • Serve as primary liaison between Daktronics and Crown Complex relating to the management of the equipment service agreements.
  • Perform off-season maintenance and preventive maintenance projects, and secure competitive bids for facility maintenance and repair projects as needed.
  • Shoot and edit promotional video pieces for the Complex for various uses.
  • Assist tenant sports team marketing and communication departments with various video projects, events, and motion graphics designs.
  • Assist production department as needed with the set and strike of portable sound systems, microphones, projectors, and lighting equipment for various events and internal needs.
  • Other duties as deemed necessary by the Assistant GM/GM

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability:

  • Extensive knowledge of electronics and electrical systems, Audio and Video systems, lighting systems preferred.
  • Working knowledge of production systems such as video switchers, replay systems, routers, audio mixers, and video streaming equipment.
  • Knowledge of various audio equipment (microphones, sound recording devices, speaker systems etc.)
  • Knowledge of production camera equipment and operation.
  • Prior supervision of A/V or similar staff strongly preferred.
  • Proven experience in design and operation of video/matrix boards, at a fast -paced arena or like venue.
  • Prior Daktronics experience a plus.
  • Strong background in motion graphics design and video editing software (After Effects, Photoshop, Adobe Premiere, are a must)
  • Experience with video streaming services and live event production strongly preferred.
  • Must be willing to learn new audio/video operations and workflows, and be able to teach methods to part time production staff.
  • Must be able to competently analyze, prioritize and relay information to make appropriate recommendations for various productions.
  • Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, live production and communications staff, and vendors.
  • Must have proven job reliability, diligence, dedication, and strong organizational skills.
  • Must be flexible with working long hours, nights, weekends, and holidays.

Education and Formal Training:

  • Bachelor’s Degree in Media Production, Video/Audio Engineering, Communications or related fields.

Experience:

  • A minimum 2-3 years experience with audio and video systems and Daktronics video matrix system.
  • 1-2 years experience working in fast paced live event productions and entertainment preferred.
  • Advanced knowledge of Adobe After Effects, Photoshop, Illustrator, Adobe Premiere, Microsoft Office, and other related software.  
  • Prior experience in an Arena environment is recommended but not required.

 

Note: When you apply for this job online, you will be required to answer the following questions:         

  1.  Are you a current or former employee of Spectra?
  2. Are you open to relocation?
  3. Do you live within a daily commutable distance to our location?
  4. Please list your salary requirements.
  5. Do you have a Bachelor’s Degree in Media Production, Video/Audio Engineering, Communications or related fields?
  6. Do you have 1-2 years of experience working in fast-paced live event productions and entertainment?
  7. Do you have extensive knowledge of electronics and electrical systems, Audio and Video systems, lighting systems?
  8. Do you have advanced knowledge of Adobe After Effects, Photoshop, Illustrator, Adobe Premiere, Microsoft Office, and other related software?
  9. Are you willing to work nights, weekends, or holidays if necessary?     

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Group Sales Coordinator (Click on the position title to apply)

Reports to:         Director of Marketing
Status:                 Full-Time; Exempt; Salaried
Closing Date:     Open until filled

Job Functions:

  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Group Sales programs and activities.
  • Develop and implement all aspects of sales plan
  • Develop and implement all revenue and expense budgets
  • Track and manage daily, weekly, monthly sales reports
  • Develop sales goals to meet annual budget
  • Plan and coordinate theme night promotions and special events for corporate executives, businesses, fans, and all applicable customers
  • Perform other duties and responsibilities as assigned
  • Serve as the point person for all club/suite level services 
  • Develop annual club/suite level servicing plan with focus on servicing premium services clients at all events, along with developing ticket packages for concerts and family shows

Qualifications:

  • College Degree, preferably in Marketing, Business or Sports Management 
  • 1 -3 years prior Sales experience, preferably in Sports & Entertainment
  • Excellent written and oral communications skills required
  • Must be proficient in Microsoft Office, Photoshop, and have web-related background
  • Team player who is a creative and proactive problem solver
  • Must be able to work nights, weekends, and certain holidays as required, in addition to normal business hours

Note: When you apply for this job online, you will be required to answer the following questions:

  1. Are you a current or former employee of Spectra?
  2. Are you open to relocation?
  3. Do you live within a daily commutable distance to our location?
  4. Please list your salary requirements.
  5. Do you have a Bachelor's degree from an accredited college or university?
  6. Do you have experience in a customer service related field?
  7. Do you have experience in ticketing/group sales or event planning?
  8. Are you able to work a flexible schedule working evenings, weekends and all event days as assigned?

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OPERATIONS MANAGER (Click on the position title to apply)

Reports to:         Director of Operations
Status:                 Full-Time; Exempt;  Salary
Closing Date:     Open until filled

Summary:
Utilizing independent judgment, the Operations Manager supervises and directs the day-to-day operations of the Crown Complex. This employee’s primary responsibilities include the facilitation of changeovers and the general oversight of all housekeeping.

Job Functions:

  • Oversees the operation of event set-up and tear-down of hockey arena, stages, chairs, basketball courts, tables and chairs, etc.
  • Oversees post-event Housekeeping services throughout the Complex.
  • Assign work activities, monitor work flow, identify and resolve common operational issues related to changeover personnel
  • Interacting with clients, serving their needs within the confines of state and local laws, and provides physical facility needs and performs custodial duties.
  • Performs operation of Crown Complex machinery including fork lifts, flatbed truck, and pick-up truck.
  • Review and coordinate the changeover work plan with Director of Operations and Event Managers to ensure the success of each individual event.

Nonessential Job Functions:

  • Other duties and responsibilities as assigned.

Qualifications

  • Bachelor’s/Technical degree from an accredited college/university/school preferred.
  • Forklift certification is preferred
  • Minimum of two (2) years’ experience in facility operations management.
  • Must show demonstrated knowledge and experience in work crew supervision in facility operations.
  • Ability to work event nights, weekends and holidays as required.
  • Ability to follow written instruction, interpret AutoCAD drawings and execute plans.
  • Knowledge of OSHA requirements.
  • Candidates must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals.
  • Candidates should be able to work alone if required, and be able to complete tasks up to and including final clean up and putting tools and supplies back to their assigned storage areas.

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the Complex and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
  • Must be physically capable of heavy lifting (50 pounds), assembly and orderly set-up or physical facility inventory items including dasher boards, hockey glass, sports turf, staging, seating, tables and other event driven needs.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

 Note: When you apply for this job online, you will be required to answer the following questions:

  1. Are you a current or former employee of Spectra?
  2. Are you open to relocation?
  3. Do you live within a daily commutable distance to our location?
  4. Please list your salary requirements.
  5. Do you have a Bachelor’s degree from an accredited college/university in a related field (Facility Management, Engineering, Sports Management, Etc.)?
  6. Do you have a minimum of 2 years' experience in facility operations management?
  7. Are you proficient in Microsoft Office?
  8. Are you willing to work nights, weekends, or holidays if necessary?

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Receptionist/office support (Click on the position title to request an application)

Reports to:         Human Resources/Office Manager

Status:                  Part-Time; Non-Exempt; Hourly
 

Summary:
Under general supervision of the Human Resources/Office Manager, employee represents the complex as the initial contact for prospective clients and the general public; responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies; and performs office/clerical work and does related work as required for all departments as assigned.

Job Functions:

  • Answers and appropriately routes incoming telephone calls.
  • Receives visitors, accepts payments of fees, explains procedures and answers routine questions.
  • Receives and routes incoming mail to proper individuals.
  • Assists All Departments with office files and other clerical duties.

Qualifications:

  • Flexible Hours – must be available to work evenings, weekends and all event days as assigned.
  • Clerical and record keeping procedures;
  • General operational knowledge of a variety of office equipment including communication radio, calculator, copy machine, fax machine, typewriter, and personal computer.

ABILITY TO:

  • Ability to establish and maintain effective working relationships.
  • Ability to deal tactfully and courteously with the public and other employees.
  • Ability to use computer software especially Windows Operating System, Word, Excel, internet,  and interoffice e-mail
  • Ability to make accurate comparisons and arithmetic basis computations.
  • Read and understand written information
  • Identify problems and review information.

 

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PART-TIME TICKET SELLER (Click on the position title to request an application)

Reports to:         Ticket Office Manager/Assistant Ticket Office Manager
Status:                 Part-Time; Hourly
Closing Date:     Open until filled
 

ROLE

The Ticket Seller is responsible for selling tickets to the general public, while providing general information to patrons. This is a part-time position that requires the availability to work flexible hours during events, evenings, weekends, and some week days.

  • Selling tickets to the general public
  • Assist patrons at the Box Office Will-Call window and resolve all issues/problems
  • Create exceptional experience for all guests through a safe, clean, and friendly environment
  • Answer questions regarding events, tickets and schedules
  • Reconcile money received
  • Balance monies at end of shift with supervisor
  • Assist with the restocking of Box Office supplies
  • Follow all operational policies and procedures for Box Office operations and Global Spectrum
  • All other duties as assigned by supervisors.

REQUIRED QUALIFICATIONS

  • Demonstrated customer service skills with the aptitude to resolve conflicts
  • Effective communication skills, both written and oral.
  • Candidates must be computer literate and have experience with Office equipment: copier, computer/keyboard, telephone, fax and printers
  • Reliable transportation to and from work
  • High school diploma or a general education degree
  • Ability to work non-standard work hours with variable schedule, to include weekends.
  • Position requires the ability to stand for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money, receipts, and the ability to lift and/or move up to 25 pounds

DESIRED QUALIFICATIONS

1-2 years prior experience cash handling and strong math aptitude

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SPECTRA FOOD SERVICES & HOSPITALITY

EMPLOYMENT OPPORTUNITIES:

 

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FUNDRAISING OPPORTUNITIES:

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                                    AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER