Career Opportunities

Spectra Venue Management, one of the leading and best financially resourced private venue management companies in the industry, manages the Crown Complex. 

To view all employment opportunities with our organization please visit Comcast-Spectacor Job Board.

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CONFERENCE SALES DIRECTOR (Click on the position title to apply)

 

Reports to:      General Manager

Status:              Full-Time; Exempt; Salary
Closing Date: Open until filled

 

Job Summary:

The Conference Sales Director is required to be adept at administrative tasks, while drawing on strong interpersonal skills and proven sales ability in order to maximize the usage of the Crown Complex facilities to include the Coliseum, Exposition Center, Ballroom, Theatre, and Arena. The successful candidate will arrange banquet and expo bookings, community user group bookings, assist in concert and special event bookings, and will actively pursue potential new users for the facilities. The Conference Sales Director will need to understand the complexities of a multi-use sport and entertainment facility and be adept at managing a complex calendar.

 

Job Functions:

  • Responsible for long-term venue rental bookings as well as supplementing long-term booking activity with short-term tradeshow, consumer, and local event bookings.
  • Service and contract prospective and confirmed clients and facilitate effective transition of clients from sales to event management.
  • Handle telephone, email, and drop-in inquiries and appropriately follow-up with accurate availability and pricing information.
  • Perform site visits with clients and prospective clients.
  • Write and coordinate correspondence to prospects and customers, including booking proposals.
  • Utilizes the Crown Complex booking policies and procedures with the primary objective of promoting and facilitating local and national events along with activities that generate economic benefits to Cumberland County.
  • Work with team to provide clear and accurate quotes for the facilities (to include equipment related to the proper presentation of the event).
  • Develop bid proposals for potential clients and follow through on pending rental bookings.
  • Prepare formal license agreements utilizing pre-approved contracting templates.
  • Conduct regular direct sales visits to inquiries and pre-qualified prospective clients on regional and statewide basis.
  • Send client pre-event information and any follow-up information that may affect their booking.
  • Orchestrate the hand-off of client from Sales to Event Management team.
  • Develop and deliver presentations to associations, corporations, and other organizations interested in renting the facility.
  • Update Event Booking daily to ensure current and accurate information on potential rental bookings.
  • Create, produce and/or co-produce in-house events.
  • Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• BA degree in industry-related discipline preferred.

• Knowledge of booking principles necessary to promote the Complex.

• At least three (3) years of practical sales experience in hotel, convention center, or CVB preferred

Skills and Abilities:

• Advanced oral and written communication skills.

• Strong orientation to customer service and ability to work with other staff members in the facility.

• Excellent computer skills.

• Results oriented individual with the ability to meet booking goals.

• Excellent organizational, planning, communication and inter-personal skills.

• Ability to undertake and complete multiple tasks.

• Ability to work irregular hours in addition to normal as needed.

Note: When you apply for this job online, you will be required to answer the following questions:

  1. Are you a current or former employee of Spectra?
  2. Are you authorized to work in the United States without visa sponsorship?
  3. Are you open to relocation?
  4. Do you live within a daily commutable distance to our location?
  5. Please list your salary requirements.
  6. Do you have at least 3 years of practical sales experience in hotels, convention centers, or CVBs?
  7. Do you have a Bachelor's degree from an accredited college or university?
  8. Are you willing to work nights, weekends, or holidays if necessary?

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BOX OFFICE MANAGER (Click on the position title to apply)

 

Reports to:      General Manager

Supervises:     Assistant Box Office Manager & Ticket Sellers

Status:              Full-Time; Exempt; Salary
Closing Date: Open until filled

 

Summary:

 

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

 

Functions:

  • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
  • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
  • Manage all information being sent and posted through ticketing system
  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
  • Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
  • Update and relay all box-office related event information to each department and client
  • Investigate and resolve ticket-related issues
  • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
  • Responsible for all season ticket holder customer service related to upgrades, priority point systems, etc.
  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
  • Work with sales and marketing departments to set up various ticket discounts and promotions
  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
  • Process/fill approved charity tickets requests; document all complimentary tickets issued
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Process donor seat selection and retention
  • Management of all aspects of customer service as it relates to both internal and external customers, enforcing
  • Direct the creation and control of fiscal budget for the Box Office department
  • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
  • Develop and implement comprehensive ticket sales programs
  • Plan, direct, and evaluate the work of others
  • Provide leadership for Box Office personnel
  • Establish and maintain effective working relationships with internal/external customers
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Comprehend and make inferences from written sales materials
  • Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
  • Work a flexible schedule as required, including days, evenings, overnight, weekends, and holidays
  • Exercise confidentiality and integrity upon handling personal and financial customer information
  • Perform other duties as assigned.

 Qualifications:

  • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
  • Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
  • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
  • Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
  • Familiarity with ticketing software
  • Knowledge of terminology used in box office/sales settings
  • Knowledge of principles of budget preparation and control

 

Note: When you apply for this job online, you will be required to answer the following questions:

 

  1. Are you a current or former employee of Spectra?
  2. Are you authorized to work in the United States without visa sponsorship?
  3. Are you open to relocation?
  4. Do you live within a daily commutable distance to our location?
  5. Please list your salary requirements.
  6. Do you have a Bachelor's degree from an accredited college or university?
  7. Do you have at least 3 Years of Box Office experience?
  8. Are you able and willing to work nights, weekends and holidays as needed?

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FACILITIES MAINTENANCE MANAGER (Click on the position title to apply)

Reports to:         Director of Operations
Supervises:        Operations Staff
Status:                 Full-Time; Exempt;  Salary
Closing Date:     Open until filled

Summary:
Utilizing independent judgment, the Facilities Maintenance Manager supervises and directs the day-to-day contractual operations of the Crown Complex. This employee’s primary responsibilities of this position is to provide supervision of all operation’s contracted services to include maintenance of the computerized HVAC, plumbing, fire, security, and ice-making systems.  The position is to ensure evaluation, identification, and performance of all general facility repairs and serves in a supervisory role and assist in other assigned programs and projects in the Operations Department as needed.  This position reports to the Operations Director.

Job Functions:

  • Directly responsible for overseeing all contracts for maintaining a preventive maintenance program to  include all heating, air conditioning, boilers, chillers, air handlers, air compressors, ice making equipment, HVAC controllers, and security system through daily inspections, work logs and computer analysis.  Schedules and makes adjustments, routine repairs or replacements as needed.   
  • Assists with inspections of said systems with outside vendors and contractors.  Works closely with County Fire Marshal to ensure compliance with building and facility fire codes.  Makes recommendations and repairs as needed.
  • Consults with manufacturers, representatives, consultants and engineers to maintain knowledge of equipment and procedures.
  • Ensures that all electrical equipment is up to code and proper federal, state and OSHA safety measures are in place for correct operations.
  • Directly supervises facilities maintenance employees in accordance with the organization's policies and applicable laws.
  • Enforce sound safety and housekeeping practices.
  • Maintain up to date records for all state, federal, and insurance semi-annual and annual inspections.
  • Work with contractors to facilitate a team-work approach for the completion of a project or project
  • Contributes to team effort by accomplishing related tasks as needed.

Nonessential Job Functions:

  • Other duties and responsibilities as assigned.

Qualifications

  • Bachelor’s/Technical degree from an accredited college/university/school preferred.
  • Forklift certification is preferred
  • Minimum of two (2) years’ experience in facility operations management.
  • Must show demonstrated knowledge and experience in work crew supervision in facility operations.
  • Ability to work event nights, weekends and holidays as required.
  • Ability to follow written instruction, interpret AutoCAD drawings and execute plans.
  • Knowledge of OSHA requirements.
  • Candidates must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals.
  • Candidates should be able to work alone if required, and be able to complete tasks up to and including final clean up and putting tools and supplies back to their assigned storage areas.            

 Note: When you apply for this job online, you will be required to answer the following questions:

  1. Are you a current or former employee of Spectra?
  2. Are you authorized to work in the United States without visa sponsorship?
  3. Are you open to relocation?
  4. Do you live within a daily commutable distance to our location?
  5. Please list your salary requirements.
  6. Do you have a B.S. or B.A. degree from an accredited college/university?
  7. Do you have a minimum of three years of experience in operations related field and management?
  8. Do you have operations director experience?
  9. Are you willing to work nights, weekends, or holidays if necessary?

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PART-TIME TICKET SELLER (Click on the position title to request an application)

Reports to:         Ticket Office Manager/Assistant Ticket Office Manager
Status:                 Part-Time; Hourly
Closing Date:     Open until filled
 

ROLE

The Ticket Seller is responsible for selling tickets to the general public, while providing general information to patrons. This is a part-time position that requires the availability to work flexible hours during events, evenings, weekends, and some week days.

  • Selling tickets to the general public
  • Assist patrons at the Box Office Will-Call window and resolve all issues/problems
  • Create exceptional experience for all guests through a safe, clean, and friendly environment
  • Answer questions regarding events, tickets and schedules
  • Reconcile money received
  • Balance monies at end of shift with supervisor
  • Assist with the restocking of Box Office supplies
  • Follow all operational policies and procedures for Box Office operations and Global Spectrum
  • All other duties as assigned by supervisors.

REQUIRED QUALIFICATIONS

  • Demonstrated customer service skills with the aptitude to resolve conflicts
  • Effective communication skills, both written and oral.
  • Candidates must be computer literate and have experience with Office equipment: copier, computer/keyboard, telephone, fax and printers
  • Reliable transportation to and from work
  • High school diploma or a general education degree
  • Ability to work non-standard work hours with variable schedule, to include weekends.
  • Position requires the ability to stand for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money, receipts, and the ability to lift and/or move up to 25 pounds

DESIRED QUALIFICATIONS

1-2 years prior experience cash handling and strong math aptitude

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     SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

 


 

SPECTRA FOOD SERVICES & HOSPITALITY

FUNDRAISING OPPORTUNITIES:

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                                    AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER